Terms & Conditions

Lawn Maintenance

  1. Grass clippings will be fine mulched in place, or we can arrange to bag it and remove the bags for an extra $5/week.
  2. Organic debris removal is $40/trip + any waste station fees (billed as charged by the municipality).
  3. Excessive trash or toy pickup will be subject to a $15 surcharge.
  4. Please make sure your property is accessible to our crew – locked gates, service work or general inaccessibility to the property will result in a return trip being required and will be subject to a return fee of $45.
  5. Please ensure that all pet waste is picked up and removed. Failure to do so will result in a $25 cleaning fee.
  6. Please ensure that your irrigation system is not set to operate on the days that you are scheduled to cut. If we arrive to a wet property, we may not be able to cut your lawn adequately and that may result in a service fee. Please reach out to us if you would like to add us to your irrigation system monitoring program so we can take care of that for you.
  7. We will do everything in our power to accommodate special schedule requests, but we cannot guarantee that your preferred day is the day that you will receive service. Our aim is to have your property serviced every 6-8 days.

Landscape Construction

  1. Any deviation from agreed specifications and/or terms shall be by mutual agreement and shall be in writing. Payment for extra work and allowances for omissions shall be fixed in advance on demand by either party and shall be set forth in writing.
  2. The contractor will carry worker’s compensation insurance covering its employees and shall provide adequate public liability and property damage insurance protecting itself.
  3. All material remains the property of the contractor until full payment has been received for job completion.
  4. If the customer chooses to terminate the contract or abandon the project in any state of its development, the contractor shall be entitled to just and equitable compensation for all services performed on the customer’s behalf up to the time of such notification.
  5. All drawings and specifications, if any, remain the property of the contractor until the account is paid in full.
  6. Quotations are valid for thirty (30) days.
  7. This agreement is contingent upon weather, Acts of God, product availability, strikes, accidents or delays beyond our control.
  8. Contractor will arrange for a public utility location/stake out of all public-facing property lines, underground wiring etc. (eg: gas, phone, hydro, electrical, irrigation, lighting, etc.).
  9. The client/owner will be responsible for location/stake out of all private lines, underground wiring, and piping (eg: outdoor gas, plumbing, irrigation, lighting, electrical etc.).
  10. The contractor will not be responsible for claims or damages arising from the owner’s failure to properly locate property lines and/or utilities and other underground services.
  11. In any property renovation, some damage to existing irrigation and/or garden lighting systems may occur. While every reasonable precaution will be taken, contractor can not be held responsible for any damages incurred. In a property renovation of a large scale, contractor recommends the irrigation and/or lighting systems be redone to accommodate the new design.
  12. The contractor shall not be responsible for any unforeseen circumstances which may result in damage to the landscape (ie: vandalism, act of God, etc.).
  13. The owner shall be responsible at cost for the removal of any obstruction which occurs during excavation. This could include buried rocks, stumps, foundations, etc.
  14. Guarantee: All hard landscaping is guaranteed for one (1) year against defects in workmanship and materials from the time of completion.
  15. Plant material supplied by the contractor is guaranteed for one (1) year from the time of acceptance provided that proper maintenance and protection has been performed (watering, weeding, cultivation, etc.). Exceptions are noted in Clauses 16, 17 and 18.
  16. The warranty/guarantee is limited to a one-time, free of charge, repair and/or replacement of each item completed by the contractor, within the given time-period only. Plants supplied by client, acts of vandalism and animal damage are not guaranteed.
  17. The guarantee does not cover edible plants, aquatic plants, roses, annuals, bulbs, and any other tender plant material specifically noted in project contract.
  18. Accounts must be paid in full before any replacements of materials under this guarantee are made.
  19. The use of de-icing salt (calcium chloride) on walkways will void guarantees # 14 & 15. Use of alternative de-icing products are recommended.
  20. During the guarantee period, the owner is responsible for the prevention of any damage to the landscaping.